Lots of customers
still pick up the phone.
With PulseCosta and our chatbots we learnt to answer in writing at any hour. But in hospitality and services, a large share of customers still pick up the phone: to book, to check opening times or to change an appointment.
And the phone rings just when nobody can answer it: in the middle of service, out of hours or while the team is serving customers in person. Every missed call is a booking or a customer walking away.
“An unanswered call is a customer calling someone else.”
That's why we're building a voice agent on the same foundations that already work in our assistants:
1. It answers with your information. Just like our chatbots: only with your business's data and without making anything up. If it doesn't know, it says so.
2. Powered by our private model. Voice and conversations are processed on our servers in the EU or on your own hardware, not by third-party AI services.
3. It knows when to transfer the call. If the customer asks or the case requires it, it transfers the call to a person or takes a message with all the details.